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Policy

Return & Refund Policy

Version 1.0 · Effective 30 July 2026 · Contact: [email protected]

Eligibility depends on buyer type, product condition, sales unit, customization, hygiene considerations, defect evidence and the agreed order terms. Custom, personalized, opened hygiene-sensitive or final-sale items may have restricted return rights where legally permitted.

Contact support before returning goods. Mandatory consumer rights that apply in the destination are not excluded by this policy.

This page is a general site policy. A signed quotation, order confirmation and mandatory law may add or override product-specific terms.

Can’t find the exact item?

Send one brief for product sourcing, packaging or OEM work.

Include quantity, destination, target timing and reference files. Our team will review feasibility before making commitments.

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